Welcome to the Warner Bros Official Store, where we aim to make every delivery as magical as an owl post and every return as simple as casting a spell!

Shipping Information

Order Processing

Our house elves work tirelessly to prepare your magical merchandise. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two magical delivery methods to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (for orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

International Wizards Note: We ship worldwide (except to some remote magical communities in Asia). International orders may be subject to customs fees, which are the responsibility of the recipient.

Our Enchanted Return Policy

We want every purchase to feel like finding the perfect wand at Ollivanders. If your magical merchandise doesn’t meet your expectations, our Returns & Exchange policy is here to make things right—as easily as casting “Reparo”!

Return Timeframe

You have 15 days from the delivery date to initiate a return or exchange—that’s longer than a Hogwarts detention!

Non-Returnable Magical Items

Some items are protected by powerful spells and cannot be returned:

  • Personalized jewellery (once engraved, the magic cannot be reversed)
  • Opened collectibles (their protective charms are broken upon opening)
  • Digital downloads (once apparated to your device, they cannot disappear)

The Spell for Returns & Exchanges

Step 1: Send an Owl (Email)

Contact our customer service wizards within 15 days at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Warner Bros Store Wizards,

I wish to return/exchange the following item(s) from my order #[Your Order Number]:

– [Product Name] (Quantity: X)

Reason: [Please specify – wrong size, defective, changed mind, etc.]

I understand I need to ship the item(s) back within 15 days of receiving this authorization.

My preferred resolution is: [Refund / Exchange for [Product Name]]

Thank you for your magical assistance!

[Your Full Name]
[Your Email Address]

Step 2: Receive Return Instructions

Our team will respond within 2 business days (faster than a Nimbus 2000) with:

  • Return authorization
  • Shipping instructions
  • Any special requirements

Step 3: Ship Your Return

Package your item(s) securely with all original packaging (like protecting a fragile potion bottle). Include:

  • Completed return form (we’ll provide)
  • Original tags and accessories
  • Copy of your order confirmation

Important: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Gold Returns: Refund Process

Once we receive and inspect your return (which we’ll do with the care of examining a golden egg):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-10 business days after we receive your return
  • Bank Processing: Additional 2-5 business days may be needed for the refund to appear in your account

Transfiguration: Exchange Process

For exchanges (because sometimes you just need a different magical artifact):

  • Follow the return process above
  • Specify your desired exchange item in your email
  • We’ll process the exchange once we receive your return
  • You’ll receive shipping confirmation for your new item

Note: If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

International Returns (For Wizards Beyond US Borders)

International returns:

  • Must include all original paperwork
  • Are subject to customs regulations
  • May take longer for refund processing
  • Original shipping costs are non-refundable

Questions? Our Wizards Are Standing By!

Contact our customer service team for any return-related inquiries:

  • Email: [email protected]
  • Mail:
    Warner Bros Official Store
    Attn: Returns Department
    1167 Clair Street, CHARLOTTE, US 52731

Remember: We aim to make returns as easy as waving a wand—because your satisfaction is our most powerful magic!